Custom Security

13904 Wanegarden Dr
Germantown, MD 20874 301-428-3298
Checkbook's Top Rating
Quality NO

Consumer Ratings for Custom Security — 18 Ratings

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Complaints for Custom Security

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Areas Served by Custom Security:

  • Alexandria
  • Anne Arundel Co.
  • Arlington Co.
  • DC–NE
  • DC–NW
  • DC–SE
  • DC–SW
  • Fairfax Co.
  • Howard Co.
  • Loudoun Co.
  • Montgomery Co.
  • Prince George's Co.
  • Prince William Co.

Consumer Comments for Custom Security

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Consumer from Ashburn, VA
Oct 17, 2023
Excellent
Consumer from Bethesda, MD
May 04, 2022
My main complaint is that they don't notify customers when software updates should be installed, etc. This can cause problems, e.g., my alarm system went off for no apparent reason, the police came, etc., and it turned out the system had some glitches because it hadn't received several updates. The customer has to remember to call them to have the system serviced. When I call, however, they are very helpful - i just have to remember to do so.
Consumer from Germantown, MD
Jan 22, 2022
Used them to reconfigure our main control panel and keypads and they are very experienced in working with our brand of system. They don’t try to push their home monitoring services like other companies seem to. Highly recommended.