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Floor Covering Center

12115 Parklawn Dr Ste Q
Rockville, MD 20852301-770-0000



Consumer Comments for Floor Covering Center

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Consumer from ROCKVILLE, MD
Sep 11, 2016
Consumer from GAITHERSBURG, MD
Dec 02, 2014
Not Recommended
Hardwood floor installed in my house by the company on 02/12/2014 is currently damaged (warped), because the installers violated multiple manufacturer's installation requirements:

1. Manufacturer requires Solid Hardwood products acclimate for 72 hours prior to installation. Floor Covering Center kept it only for 24 hours prior to the installation.

2. Manufacturer requires the installers to leave the expansion space along the perimeter of the room. For 3/4 '" hardwood it should be 3/4 " gap. Floor Covering Center installers did not leave any gap along all perimeter.

As the result of the listed violations when the room humidity increased in spring, all the floor became warped.

I contacted the floor manufacturer Mohawk Flooring over the phone and they have stated, that the problem should be resolved by the installers. I wrote the first letter to the Floor Covering Center on 08/31/2014. They called me and stated that the independent third party should perform the floor inspection.

This inspection took place on 09/29/2014. The inspection results were submitted to the Floor Covering Center.

Since this date the company refused to submit me a copy of the inspection report and remedy the problem. I understand, that they hope that in a couple of months the lowered air humidity will partially remedy the problem, but it certainly will reappear again in spring, when the installers 12 months warranty will expire. The vice-president, Mansoor never keeps his promises.

Stay away.
Consumer from SILVER SPRING, MD
Sep 16, 2011

...and 5 more consumer comments for Floor Covering Center