Michael & Son Services

Name: Michael & Son Services
Address: 5740 General Washington Dr, Alexandria, VA, 22312, US
Telephone: 703-658-3998
Rating: 1.5

5740 General Washington Dr
Alexandria, VA 22312 703-658-3998

Checkbook's Top Rating
Quality	NO
Price	No Data

260 ratings
61% gave a "superior" overall rating
Compare 190 nearby air-conditioning & heating contractors
"Signed up for their Gold program in Nov ‘24, as the first repairman was fabulous. Our Air Conditioning..."
Read More Comments

Prices for Michael & Son Services

Checkbook's price comparison score what is this?

Minimum charge for a service call

What the minimum charge includes

Consumer Ratings for Michael & Son Services — 260 Ratings

Percent of customers who rated service "superior" for: | = average for all air-conditioning & heating contractors

Doing work properly what is this?

Starting and completing work promptly what is this?

Letting you know cost early what is this?

Advice on service options and costs what is this?

Overall quality what is this?

Overall quality: percent who rated company "adequate" or "superior" what is this?

Complaints for Michael & Son Services

Number of complaints with local government consumer agencies and (complaint rate) what is this?

Number of complaints with BBB and (complaint rate) what is this?

Current BBB report

Equipment company services/installs:

Air duct cleaning
Humidifiers
Air ducts (sheet metal work)
Central air conditioners
Electric furnaces

Gas furnaces
Hot water heating systems
Hot water systems pipes & radiators
Electronic air cleaners
Heat pumps

Attic fans

Consumer Comments for Michael & Son Services

Consumer from ARLINGTON, VA
Aug 23, 2025

Signed up for their Gold program in Nov ‘24, as the first repairman was fabulous. Our Air Conditioning stopped June 24, 2025, called M&S, told by rep he had to make an appointment, next one July 22, then would put me on a list for Gold members to be called when there was a cancellation. Told the rep my husband is disabled and elderly, and it’s 90+ degrees outside, 80 at that time inside. We did not receive a call from M&S, today is Jul 18, I called a customer care representative today. Sorry, but it’s a busy time period and you’re in a large area Alex/Arl. Spoke for awhile, and she never asked if we got the AC fixed, or how my husband was doing. Wrote to corporate and got a snarly reply from management: “ Unfortunately, the gold HCA does not state anything about how quickly we can service you. It is priority service, and it states we operate 24 hours a day. If we get an influx of emergency calls from HCA members, then service will be delayed as we provide priority service 24 hours a day, while we get through the demand for service.” We did receive two calls after this to schedule our services, where I reported what happened and we canceled the agreement. We have not received a pro-rated refund - as we were told we would. Also, no follow up contact. Avoid this company!

Consumer from Ashburn, VA
Jul 23, 2025

they are very professional and so reliable

Consumer from Woodbridge, VA
Jul 11, 2025

They were courteous, fair, fast and the job was done to my satisfaction.

...and 72 more consumer comments for Michael & Son Services

You won't find anything else like Checkbook

Nonprofit and independent
Takes no advertising or referral fees
Ratings and reviews by surveyed Consumers' Checkbook and Consumer Reports local subscribers
Thousands of undercover price comparisons
Complaint counts from local consumer agencies and attorney general offices

Air-Conditioning & Heating Contractors Articles

Where to Find Good HVAC Help

To make sure your heating and air-conditioning systems work when needed, they must be properly installed and maintained. We’ve rated area heating and air-conditioning services for quality and price.

What to Do If You Need HVAC Repairs

If you need repairs to heating or air-conditioning equipment, our ratings of local businesses will help you find a good company to perform them.

Choosing New HVAC Equipment and Getting It Installed Properly

How well a new HVAC system performs, and how much it costs, depends heavily on its design and the quality of installation. It’s important to make the right decisions—and there are many to make. You also must make sure to get a fair contract.

HVAC Equipment Features to Consider

If you are installing new equipment, in addition to making choices about energy efficiency, you will need to decide whether to pay extra for various features. Here is a summary of the types of add-ons.

Maintaining Your HVAC Equipment

The most important maintenance task for HVAC systems is something you can do yourself—replacing the air filter. Check your filter monthly. When a filter has a matting of dirt—i.e., it’s difficult to see through when you hold it up to a light—it’s time to replace it.

HVAC Maintenance Contracts Are Usually Bad Buys

Rather than paying for individual maintenance visits and repair jobs, you might consider getting a service contract for air-conditioning and/or heating equipment. Many companies try to persuade customers to enter into such contracts.