Washington Door Service

25819 160th Ave SE
Covington, WA 98042 206-316-7092

Ratings

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Consumer Ratings for Washington Door Service — 11 Ratings

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Percent of customers who rated service "superior" for:
Doing service properly on first try
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Promptness/responsiveness
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Advice on service options and costs
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Overall quality
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Consumer Comments for Washington Door Service

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Consumer from Tacoma, WA
Feb 02, 2022
Recommended
Consumer from Seattle, WA
Jan 31, 2022
Not Recommended
I had been having problems with my front door. It was sticking, and it was difficult to throw the deadbolt. Based on the reviews here, when I reached out to Washington Door Services, I expected to meet an experienced craftsman. Instead, I feel I got the services of a general handyman. Sean seemed intimidated by the quality of my front door (and it is a gorgeous craftsman style door). He immediately set to work without much explanation. I guess I assumed he knew what to do. He quickly drilled out larger holes on the top and bottom hinge plates to accomodate two longer screws. He shaved down a metal cross brace where the deadbolt inserts into the doorframe. He also tried shimming the upper and lower hinges, and sprayed WD40 on the wood plate at the base of the door. After various attempts, he noted that his attempted shimming was potentially making things worse. I agreed, and he took out the shims. Sean didn't have screws that matched the burnished brass finish of the existing hardware. He didn't ask me if I wanted to get screws that matched the existing hardware and that might have been used without drilling out the hinge plate to create larger holes that clearly didn't match the neatly machined holes in the existing hinge. He used a black sharpie to cover up the bright stainless steel finish of the hardware he did have. The door still stuck, and Sean told me that in his view it wasn't significant and that it would likely improve with drier conditions. I thought the deadbolt issue had been fixed as I could throw the deadbolt from the inside. He also installed a bottom seal on a door to a detached exterior office. After less than an hour and receiving $297 he left...ugggghhh... Unrelated to the work, Sean showed up with something fashioned out of stretch fabric as a face mask. With omicron raging, service people should be wearing N95s. After Sean left, I discovered that I still had to pull up on the doorknob to engage the deadbolt with my key when locking the door from the outside. I called WA Door Services and nobody got back to me. Frustrated, I reached out to Maple Leaf Locksmith, a company who'd provided me with great service in the past. Bjorn came out, and spent a short period of time examining the door from the inside, focusing on the nature of the gaps around the door. In 10 minutes Bjorn had done what Sean couldn't. By installing a shim on the lower hinge, Bjorn lifted the outside lower corner of the door and eliminated all sticking. The deadbolt functioned smoothly, whether engaged from the inside or outside. Bjorn explained his thought processes to me as he went. For example, he noted that care needed to be taken when inserting the long screw in the lower hinge, as over tightening could have pulled the lower, outer corner of the door downward, exacerbating sticking. Bjorn charged me $100. I emailed Paul, the owner of the company, describing my experience. Paul called me back and profusely apologized, noting that he felt the company was 5 star caliber. I asked Paul to reimburse me for the additional $100 I'd had to spend to remedy my problem. Paul sent me the money. I appreciated that he was willing to partially offset the shortcomings in Sean's performance.
Consumer from Mount Vernon, WA
Oct 19, 2021
Recommended

...and 8 more consumer comments for Washington Door Service