Rodland Toyota

Name: Rodland Toyota
Address: 6816 Evergreen Way, Everett, WA, 98203, US
Telephone: 425-353-1111
Price range: $$$$
Rating: 3.0

6816 Evergreen Way
Everett, WA 98203 425-353-1111

Checkbook's Top Rating
Quality	NO
Price	NO

54 ratings
76% gave a "superior" overall rating
- Prices 18% higher than average
Compare 330 nearby auto repair shops
"We have been customers for more than twenty years, including buying three cars there. Back then they..."
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Prices for Rodland Toyota

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Hourly labor rate for major mechanical repairs

Consumer Ratings for Rodland Toyota — 54 Ratings

Percent of customers who rated service "superior" for: | = average for all auto repair shops

Doing work properly what is this?

Starting and completing work promptly what is this?

Letting you know cost early what is this?

Advice on service options and costs what is this?

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Overall quality: percent who rated shop "adequate" or "superior" what is this?

Complaints for Rodland Toyota

Number of complaints with Attorney General's office and (complaint rate) what is this?

Current BBB report

Makes serviced:

Toyota

Makes serviced under manufacturers' new-car warranties:

Toyota

Consumer Comments for Rodland Toyota

Consumer from EVERETT, WA
Aug 29, 2025

We have been customers for more than twenty years, including buying three cars there. Back then they had superior customer service. Those days are gone. When I called to schedule an oil change they said it would take an hour and a half. That's a long time to wait, but I said okay. When I arrived (on time, but no one came for 6 minutes for someone to get started on the paperwork) they said it would be two hours. I was already there, so I said okay. Actually it took 2 1/2 hours. That's more than two hours more than when I used to change the oil myself. At the end I saw the car returned to the parking lot so I waited in the waiting room for them to come tell me the car is ready. They never did, so after 15 minutes I asked for it. That is when they started the paperwork. This has happened every time recently. The paperwork guy said the slowness problem was they had too many cars to work on. I said I would help fix that problem by never returning. Why did they book more appointments than they could accommodate? Shame on Rodland. Their work is adequate but their customer service stinks. No one was pleasant except for the delightful woman in the waiting room who makes coffee and gives snack to the people waiting for hour after hour. The rest of them treated me like I was a nuisance. There are lots of other places out there that have better customer service, work faster, and are cheaper. I am researching that now on Consumers Checkbook.

Consumer from Everett, WA
Nov 06, 2019

Well satisfied with their work

Consumer from Everett, WA
Jan 25, 2018

They fixed what they said they were going to but they didn't seem to go the extra mile to see what else might need work while it was still relatively cheap to do.

...and 1 more consumer comment for Rodland Toyota

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