Lowe's

6750 Richmond Hwy
Alexandria, VA 22306703-765-8011
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Consumer Ratings for Lowe's — 126 Ratings

Percent of customers who rated service "superior" for: | = average for all appliance stores
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Consumer Comments for Lowe's

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Consumer from Alexandria, VA
Sep 24, 2019
I ordered a washer and dryer which was supposed to arrive at the end of November. They called me on the day of delivery to tell me it didn't arrive yet, but would call and find out when it was coming. They never got back to me, so I called them back a couple days later. I ended up calling them every week through January, but never got any updates. On my last call, one of the customer service reps, told me that since I ordered it online, it isn't being followed up since I didn't use a sales person, so I told him to cancel may order !
Consumer from Alexandria, VA
Sep 24, 2019
Got a good deal on a washing machine. There was a minor setback. The salesperson ordered the wrong color which when corrected delayed my delivery. I was able to communicate with the Store Manager via a toll-free customer service number. The problem was corrected and delivery was completed on time.
Consumer from Alexandria, VA
Feb 20, 2019
Not a lot of choices in store, but we opted to buy online and deliver to store and then to us. Worked out O.K. Never did the "exact" type of gas range we intended (no bottom drawers in most ranges - which we wanted), but the one we got is working fine.

...and 36 more consumer comments for Lowe's

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