Welcome to Consumers’ Notebook, where we feature news-you-can-use and other timely information to help you become a more informed consumer. Check back often to read the latest pieces in our Notebook.
The Federal Trade Commission (FTC) sued Amazon on Wednesday, accusing the company of enrolling customers into its Prime program without their consent—and then making it difficult for them to cancel.
If you’re determined to get tickets to a sold-out concert or sporting event, you might jump at any offer that comes along. Scammers are counting on that desperation to steal your money.
The federal government is putting tech companies on notice that it plans to go after them if they violate federal rules protecting children’s privacy.
In the U.S., if your flight is delayed or canceled, or if your baggage gets lost or damaged, unfortunately airlines aren’t required to do much for you. But it’s important to know your rights—however limited—if an airline strands you, delays you for hours, or loses your stuff.
Unable to get decent deals on new vehicles, or find used ones they can afford, millions of motorists are keeping their cars longer.
After years of focusing on illegal robocalls, the Federal Communications Commission (FCC) is trying to stop the flood of spam robotexts.
If you’re planning a trip outside the U.S. this summer and don’t already have a valid passport—or have one that will expire soon—you may have a problem. The current passport processing time is 10 to 13 weeks.
With inventory abnormally low, prices historically high, and interest rates continuing to go up, it’s become harder for many Americans to afford a new set of wheels.
Federal regulators say the company helped scammers stay in business and defeat chargeback attempts by victims hit with fraudulent charges.
With the 2022 federal tax filing season behind us, it’s time to look at the major changes that will impact next year’s returns. We describe the key provisions that will affect most taxpayers.
The FTC plans to soon require companies to provide a “click to cancel” option. The goal is to eliminate the frequent hassles involved with ending unwanted subscription payments.
One of the biggest challenges when flying with children is trying to book adjacent seats. Some major U.S. airlines have finally promised to guarantee family seating—if possible—at no additional cost.
Check washing has been around for decades, but it’s made a comeback in the last few years, with victims reporting losses ranging from a few hundred to tens of thousands of dollars.
In late February, the FTC sent cease and desist letters to 24 eye care prescribers warning them that, based on customer complaints, they appear to have violated the Contact Lens Rule, and in some cases, the Eyeglass Rule.
At a time when consumers are especially focused on saving money at the supermarket, some shoppers—those who are tech-challenged or digitally disconnected—are unable to access “digital only” sale prices advertised in weekly store circulars.
Many auto insurers offer to reduce customers’ premiums by as much as 30 or 40 percent if they agree to allow companies to monitor how, when, and where they drive, with little oversight on how they can use the data.
Many companies use hidden fees to obtain bigger payments from customers without having to increase their advertised prices. These bait-and-switch schemes cost consumers “tens of billions of dollars each year,” make comparison shopping difficult, and “leave consumers feeling powerless and cheated,” according to the Federal Trade Commission (FTC).
Millions of Americans have saved money on their prescription drugs by using coupons from GoodRx. But at what cost? Federal regulators have accused the discount drug and telehealth provider with violating federal law by “failing to notify consumers” about its “unauthorized disclosure” of their health information to other companies.
On Feb. 1, the bureau proposed a rule that would cap ever-increasing credit card late fees at $8 and require financial institutions to justify future price hikes.
There’s a good chance you received a data breach notice last year—possibly more than one. Unfortunately, last year only 34 percent of breach notices included details about what was obtained from attacks, the lowest number in five years.