Welcome to Consumers’ Notebook, where we feature news-you-can-use and other timely information to help you become a more informed consumer. Check back often to read the latest pieces in our Notebook.
Not So Fast: Xfinity’s ‘10G’ Internet Service Branding Is Marketing Mumbo Jumbo
Internet customers want fast and reliable broadband service. Comcast promises its “next generation” Xfinity internet service, now branded as a “10G Network,” will deliver both. But “10G” is a meaningless, and possibly misleading, marketing term.
Biden Administration Announces New Rules that Will Eliminate Most Junk Fees
In his February State of the Union address, President Biden promised to crack down on costly junk fees. On Wednesday, two federal regulatory agencies took steps to do that.
How Criminals Are Using A.I. to Fine-Tune and Scale Up Their Attacks
Fraudsters are already using AI to scam people by using tools to create better emails and text messages, and write malicious code.
Why Am I Getting Email Messages in My Text Folder?
Cybercriminals are now using email to send texts to circumvent spam filters. They’re also hoping this different format will make their spam stand out from the flood of bogus messages.
How to Wipe Your Data Before You Sell, Donate, or Recycle Unwanted Computers and Smartphones
Simply deleting unwanted files, and emptying the recycle bin, does not permanently destroy that data. Here’s how to do that.
New Law Targets Online Sale of Stolen and Counterfeit Merchandise
The bipartisan INFORM Consumers Act (Integrity, Notification, and Fairness in Online Retail Marketplaces), which took effect in June, should make it harder for crooks to sell stolen or counterfeit items—and make it more difficult for online marketplaces to ignore the growing problem.
Amazon Raises Minimum Purchase Requirement for Free Shipping in Some Zip Codes
How much do you need to order from Amazon, if you’re not a Prime member, to get free shipping? It now depends on where you live.
Boycott Your Federal Student Loan Payments? Experts Say That’s a Bad Idea
The resumption of federal student loan payments, which begins in October, will be a financial stretch for many borrowers. Some are looking for a way to push back.
Ready or Not, Federal Student Loan Payment Pause Ends August 31
After more than three years, the pause on federal student loan payments will end on August 31. The Covid-related relief program had suspended payments, froze interest, and prohibited collections for about 43 million Americans.
Fraud Alert: Fake ChatGPT Apps Commonplace in App Stores
App stores are flooded with bogus versions of ChatGPT, the popular new artificial intelligence tool.
Fraud Alert: IRS Refund Letter is Bogus
While the IRS does contact taxpayers by mail, it never sends letters about refunds. Keeping an eye out for these red flags will help you protect yourself.
Stay Safe in the Sun: Top-Rated Sunscreens, and How to Use Them Properly
The Skin Cancer Foundation says a good sunscreen, used properly, can dramatically reduce your skin cancer risk, and lower your chances of getting melanoma by 50 percent.
Publishers Clearinghouse Settles FTC Lawsuit About Its Popular Sweepstakes
Publishers Clearing House will change its online business practices and refund $18.5 million dollars to customers who “spent money and wasted their time” entering the company’s sweepstakes.
Seven Top Strategies for Being a Smart Consumer
We asked our editors and consumer-expert friends to tell us the most important ways to save money and avoid trouble. Here are their top seven strategies:...
FTC Accuses Amazon of Tricking Millions into Joining Prime
The Federal Trade Commission (FTC) sued Amazon on Wednesday, accusing the company of enrolling customers into its Prime program without their consent—and then making it difficult for them to cancel.
Fraud Alert: Ticket Scams Are Skyrocketing
If you’re determined to get tickets to a sold-out concert or sporting event, you might jump at any offer that comes along. Scammers are counting on that desperation to steal your money.
Amazon and Microsoft Charged with Violating Children's Privacy Law
The federal government is putting tech companies on notice that it plans to go after them if they violate federal rules protecting children’s privacy.
Americans Are Keeping Their Cars Longer Than Ever
Unable to get decent deals on new vehicles, or find used ones they can afford, millions of motorists are keeping their cars longer.
New FCC Rule Requires Phone Companies to Block Some Robotexts
After years of focusing on illegal robocalls, the Federal Communications Commission (FCC) is trying to stop the flood of spam robotexts.
Travel Trouble: Don’t Let Passport Problems Wreck Your Trip
If you’re planning a trip outside the U.S. this summer and don’t already have a valid passport—or have one that will expire soon—you may have a problem. The current passport processing time is 10 to 13 weeks.