Welcome to Consumers’ Notebook, where we feature news-you-can-use and other timely information to help you become a more informed consumer. Check back often to read the latest pieces in our Notebook.
Contact tracing is one of the critical tools state and local health departments are using to help stop the spread of the coronavirus. Unfortunately, it’s also given criminals a new way to scam people.
Nearly 4 million people are being sent their Economic Impact Payment by prepaid debit card, instead of a check, in a plain envelope. Many recipients are throwing theirs away (assuming It's junk mail) or destroying them (afraid it's a scam).
What happens when your gym is forced to close because of a pandemic? Should you get a refund for the time you were locked out? And what can you do if the company wants to keep your money and credit your membership account, instead of processing a refund?...
Driving patterns have changed dramatically because of the coronavirus outbreak. While you’re staying safe at home, your car sits for long stretches of time, and that can cause some mechanical problems.
Millions of Americans who filed their tax returns via tax preparation services haven’t received their stimulus payments yet.
If you believe the ads—and you should not—“credit repair” companies can quickly and dramatically boost your credit scores by removing negative items. Many of these promises are bogus.
Pet adoptions have skyrocketed during the pandemic, as people stuck at home decided it was a good time to add a furry family member. Scammers are trolling the internet looking for people who will pay hundreds of dollars to buy a pet that doesn’t exist.
We all make mistakes, but overdrawing your checking account is going to cost you more than ever before. The average overdraft fee hit a record high this year, increasing to $33.47.
The Federal Trade Commission, the government’s fraud fighting agency, received 3.2 million consumer complaints last year, dealing with everything from identity theft to online shopping problems.
Starting on December 1, a new 0.5 percent “adverse market fee” will be added to many mortgage refinance loans backed by Fannie Mae and Freddie Mac.
During a move, you’re trusting a company to get your possessions from here to there on time, without damage, and at the agreed upon price. All too often that doesn’t happen, especially for long-distance interstate relocations.
The Skin Cancer Foundation says a good sunscreen, used properly, can dramatically lower your risk of skin cancer––reducing the risk of developing melanoma by 50 percent.
People are buying cars again. To regain lost business, car manufacturers and dealers are promoting steep discounts and special financing.
Ready to pounce on a deal on new wheels? Don’t let hype about current deals bait you into spending too much. Our strategy of collecting competitive bids will save you $1,000 or more compared to other buying approaches.
During the coronavirus pandemic, patient advocates can offer vital assistance to the families of those who are hospitalized or locked down in senior communities.
An airline must give you a refund if it cancels your flight. Many carriers finally are granting more flexibility for flyers who wish to change their travel plans due to the coronavirus crisis.
To encourage automakers to improve inferior headlights, in 2016 the Insurance Institute for Highway Safety began rating vehicles for this important safety issue. Here are the 2021 models that scored best.
Dealing with returns during a pandemic can be a challenge. A few prominent national retailers are trying to make the process easier.
5G is breakthrough technology, but right now, in most parts of the country, it hasn’t yet arrived—and it won’t for several years. That hasn't stopped wireless companies from spending heavily on ads urging their customers to buy new smartphones.
Chances are you have online accounts that you haven’t used for years. These old and abandoned accounts can be a major security risk.