Welcome to Consumers’ Notebook, where we feature news-you-can-use and other timely information to help you become a more informed consumer. Check back often to read the latest pieces in our Notebook.
Scammers are capitalizing on record e-commerce orders with a fresh wave of email and text message phishing attacks that look like they're from legitimate retailers and package delivery services.
If you do the grocery shopping in your family, you’ve probably noticed that the grocery bills keep going up. Blame the pandemic for pushing up the prices of many staples. Here are some simple tips to help lower your food bills.
Stimulus payments, expanded unemployment benefits, government loans, and payment accommodations from lenders have helped keep many families and businesses afloat so far. But as these programs end, millions will find their budgets stretched to the breaking point.
Every wireless company claims to be the best, but consumer surveys tell a different story—some carriers are clearly doing a better job of delivering network quality, customer service, and value.
Subscription-based digital services are the ultimate in convenience, but their fees can add up to hundreds of dollars in wasted money if you don't cancel unused or unwanted ones.
The delivery fiasco created by an explosion of online orders during the holiday season continues for some consumers, with many packages still out there, somewhere. Tracking information is often useless. Here are some strategies for getting a refund or replacement.
The pandemic has been a financial boon for the auto insurance industry. Since the outbreak, Americans have been driving less—resulting in fewer wrecks, fewer claims, and bigger profits. Few companies are sharing their windfalls with loyal customers.
Some people find using debit cards, rather than credit cards, help them stick to their budgets and avoid going into debt. But credit cards offer stronger consumer protections.
The holiday shopping season is underway and for people without savings or credit, or who have credit cards maxed out because of the pandemic, layaway or buy now, pay later plans may be the only way to buy everything on their gift-giving lists.
By law, the IRS owes interest on refunds that accrued between the original April 15th filing deadline and whenever the refund was actually paid.
Many Consumers Enrolled in COVID-19 Payment Modification Programs Find Their Credit Files Erroneously Tarnished
Many lenders let their customers make reduced payments or skip payments altogether, without damaging their credit histories. But, in many cases, companies haven’t held up their end of the deal.
As the unemployment rate continues to climb due to the coronavirus outbreak, the banks that issue credit cards are taking defensive action by closing accounts and reducing credit limits.
The coronavirus pandemic is a dream come true for con artists across the globe: Millions of people are afraid of getting sick and struggling to make ends meet, just as trillions of dollars in stimulus funds make their way into the economy.
Most of the largest U.S. insurance companies have announced plans to give their auto policyholders some form of relief. Some insurers are offering a lot more help than others.
Password management software helps you create strong and unique passwords for all your online accounts.
More than two-thirds of all the Economic Impact Payments have now been sent out electronically, according to the U.S. Treasury Department. That’s significantly faster than delivery of the first stimulus checks last April. Even so, that leaves millions of Americans still waiting for federal relief.
Like everything else during this pandemic, holiday shopping is different this year. Stores are open and malls are decorated, but even diehard brick-and-mortar shoppers are more likely to buy online. That reduces the risk of getting infected, but increases the chances of falling victim to cybercriminals.
Websites and apps like GoodRX, America’s Pharmacy, Blink Health, Optum Perks, RXSaver, SingleCare, and WellRX can offer discounts so steep that you might pay less for your prescription medicines than the copays you'd pay under your health insurance plan.
Donors and members of more than 240 organizations recently had their personal information compromised during a breach at Blackbaud, a company hired by many nonprofits to manage their data. Unfortunately, so far Blackbaud hasn't shared much info about who was affected.
The Census Bureau is emailing more than 20 million households to encourage participation. Top digital security experts interviewed by Checkbook agreed that this is a bad idea that creates an opportunity for cyber-criminals.